Services are not refundable
Once a service has been performed, payment is final. We do not offer refunds on services.
Redo within 7 days
Not satisfied. Contact us within 7 days for one complimentary adjustment with your original stylist.
Deposits for long services
Color and other time intensive services require a 50 dollar deposit, applied to your total. Deposit refunds are available with at least 48 hours notice.
Aftercare guidance
Simple care plan and product tips you can follow.
Services are not refundable
Once a service has been performed, payment is final. We do not offer refunds on services. This helps us protect stylist time and product costs while still focusing on great results.
Our Redo Promise
If you are not satisfied with your result, contact us within 7 days of your appointment. We will schedule one complimentary adjustment with your original stylist, focused on the agreed service outcome.
What qualifies for a redo
The result does not match the plan agreed at consultation.
Home care and aftercare instructions were followed.
The adjustment keeps the same look and service category, not a brand new look.
What is not covered
A change of mind or a new look request after the service is complete.
Results impacted by not following aftercare or using non professional products.
Requests that would compromise hair health.
Requests made more than 7 days after the original appointment.
Requests with a different stylist unless approved by management.
How to request an adjustment
Call or text your stylist within 7 days of your appointment. Use the phone number in your confirmation message. If texting, include your full name, the service date, and clear photos in good light. We will offer the next available time. Redo appointments must be completed within 14 days of the original service. If your stylist is unavailable during this window, we may assign a comparable stylist.
Deposits and cancellations
Color services and other time intensive appointments require a 50 dollar deposit to reserve your time. Examples include keratin treatments, balayage, full blonding, color corrections, and multi step color. The deposit is applied to your total.
Cancellation window and deposit refunds
For a full deposit refund, cancel or reschedule at least 48 hours in advance. Cancellations inside 48 hours or no shows may forfeit the deposit.
Color corrections and multi step transformations
Some goals require more than one session. Your stylist will outline a plan and maintenance. Redo coverage applies to the agreed step in your plan, not the entire transformation.
Late arrivals and no shows
Arrivals more than 15 minutes late may require rescheduling. Missed appointments are considered no shows. No shows are not eligible for redo appointments.
Retail products
Unopened retail products may be exchanged within 14 days. Opened products are not returnable for hygiene reasons, except if defective.
Need help
Something off after your visit. Call or text your stylist using the number in your confirmation message. For general questions, reach out on our Contact page.
Last updated September 1, 2025.